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I am not able to view the filters results in dashboard

Sathish Raj
Sathish Raj Dec 21, 2022

I was given access to Atlassian as admin and I am able to see the dashboard but I am not able to see the filters in it.

 

I am getting the below error

The filter configured for this gadget could not be retrieved. Please verify it is still valid on the issue navigator.

When I click the issue navigator I am seeing the below message

  • A value with ID '11456' does not exist for the field 'project'.
  • There are no customer request types that match Onboarding at IPEX (IPEXSD). Use the JQL auto suggestions to find the customer request type you're looking for.

How ever it is working for my colleagues.

Please help me, would be a SSO issue?

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2 answers

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BHUSHAN SUNIL PATIL
BHUSHAN SUNIL PATIL I'm New Here Dec 21, 2022

It's not a SSO issue.

The filters being used in the gadgets are private or not shared with you.

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Inna Timofeyeva
Inna Timofeyeva Dec 21, 2022

This could be a unique permissions issue. I had this before and was able to fix it by reassigning the owner or who it is shared with. 

1. Go to Jira Administration > System > Under shared items go to Dashboards and configure your changes there. 

Let me know if that works!

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