Hi,
I am not able to see the jira out of box "Resolved" field in the custom fields/Field configurations as well.
please help me out is there any specific reason for the same.
Please find the attached screenshots for your reference.
Thanks,
Hi @Sreenadh
Resolution is not a custom field. It's a systemic field. If you want to see it for a specific reason, then you have to go from the field configuration of each issue type:
"Resolved", is a date field which is automatically populated when a resolution is set on an issue. If your "resolved" field is empty, then kindly check if you set a resolution when you close your issues.
Thanks for the response.
Please find the attached screenshots and i want to implement the way which if i will close the ticket then Resolved field should be filled with the Resolved date which is closed Date.
Incident custom Screen is my Incident screen
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@Sreenadh you should add:
The above will make sure that from now on all issues will have a resolution.
Now, for the issues that are currently in the done/close status you have to set the resolution in the following way, but keep in mind that you can't set a past date on the resolved field:
The above method will set the "resolved" to now(), meaning the date and time which you will transition them. As I said earlier, you can't set a past resolved date.
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