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I am not able to receive any issue via email after configuring Email as a channel

Kiran Tulsankar
Kiran Tulsankar
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September 4, 2024

Hi, Team,

I am using JSM for logging the support ticket and I have configured the the email box.

I am not able receive any ticket from this email box and not able to diagnose the problem.

Could you please help me resolve this issue?

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Marc - Devoteam
Marc - Devoteam
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September 4, 2024

Hi @Kiran Tulsankar 

Can you show your configuration, are you also given yourself the Service Management Customer role

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