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I am no longer getting email notification's as a watcher or when I am tagged

Jon Thompson
Jon Thompson
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September 28, 2018

I noticed I was no longer receiving email notifications when I was a watcher, if I was the ticket reporter, or when I am tagged within a ticket. I have checked through my personal settings and I confirmed that other team members are receiving notification's via email. 

 

Is there a way to troubleshoot what could be happening? 

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October 2, 2018

Hi Jon,

Did you try this and find everything set correct ?

  1. Choose the Jira settings > System
  2. Click Admin Helper > Notification Helper.
  3. Enter the name of the user whose notification settings you want to check. Leave this blank for anonymous users.
  4. Enter the issue key of interest. For example, the issue about which the specified user isn't getting event email notifications.
  5. Select the notification event that you want to check for the user.
  6. Click Submit.
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