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We are looking at implementing a CMDB and I see that Services (via Affected Services custom field) ties into Change management
I want to fully understand how this works, how we need to configure it so that we can take full advantage of CI component and Conflict management it provides.
Is there any training course or videos that explain best practices on how to set this up and how the function works?
I would take a look at Assets and the training material that exists for that topic. For example some of these:
I hope this helps,
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