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I am facing this error. Unauthorized: Could not find stored client data for jira:11084391. Is this c

I am facing this error. Unauthorized: Could not find stored client data for jira:11084391. after days my plugin stop working . I have to reinstall and deploy again?

any solution?

2 answers

0 votes
Trudy Claspill Community Leader Jan 03, 2023

Hello @Umar Mukhtar 

Welcome to the Atlassian community!

What are you trying to do when that error appears?

What plugin stopped working?

For how many days did it work?

Is this a plugin you got from the Atlassian Marketplace or something you built yourself?

I have deployed it in market place. I have created this plugin . it works fine for 3 weeks after 3 weeks it start giving this error. when we try to open app in Jira. even reinstalling also give same error after installing plugin . I have to redeploy my plugin in order to make it work.

 

here are configuration for production environment

 "production": {
        // PaaS like Heroku will provide HTTP port via environement variable.
        "port": "$PORT",
        // Use views/unauthorized.hbs for error page.
        "errorTemplate": true,
        // Public URL to production app.
        "localBaseUrl": "https://twjira.azurewebsites.net",
        "store": {
            // Don't use memory storage for production, otherwise
            // data in the storage will go away when the app server restarts.
            // Here, we use PostgreSQL:
            "type": "postgres",
            // PaaS like Heroku will provide DB connection URL through environment variable.
            "url": "$DATABASE_URL"
        },
        // The app can only be registered by the products on these domains:
        "whitelist": [
            "*.jira-dev.com",
            "*.atlassian.net",
            "*.atlassian.com",
            "*.jira.com"
        ]
    },

here is attached image . when I click on my installed plugin testworthy from marketplace .I get this error on clicking testworthy plugin tabCapture.PNG

Trudy Claspill Community Leader Jan 04, 2023

Did you develop the app using Forge?

If so there is a Forge developer community that might be able to help:

https://community.developer.atlassian.com/c/forge/45

I am not an app developer, so unfortunately I don't have any additional advice.

0 votes

Welcome to the Atlassian Community!

Where are you seeing this error and what is the plugin doing?

I have deployed my plugin in jira market place. I install plugin from market place in my jira instance

it will work fine for 3 weeks . after 3 weeks I get this error. I have to redeploy my plugin in order to make it work. 

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