Hello,
I have many customers assigned to a project and the only role assigned is service desk customer. Can I mention these customers in the comments? If not, in order to accomplish this, do they need the service desk team role and will therefore consume a license? Please advise and thank you.
Hello,
I finally did figure this out. Mentioned customers will not consume a license. Whoever you share the request with you can mention them and they will be able access all information associated with the request.
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