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How to view the data behind the SLA Breached vs Met report?

Dean Verappan March 15, 2022

Hiya,

Please advise how to view the data behind the SLA Breached vs Met report?

I need to create an SLA Breached vs Met Excel report and dashboard that displays whether the SLA has been met or breached.

Thank you 

Regards

 

1 answer

0 votes
Levente Szabo _Midori_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
March 18, 2022

@Dean Verappan 

This article gives a detailed explanation of how you can generate a Jira Service Management SLA report with Better Excel Exporter.

Better Excel Exporter comes with built-in Excel reports for SLA and other Jira Service Management metrics:

jira-service-desk-time-to-resolution-pivot-chart.png

(Please note that Better Excel Exporter for Jira Cloud is a paid and supported app and I'm part of the team developing it.)

Dean Verappan March 20, 2022

Good morning Levente,

I trust you are well.

Thank you for your response but unfortunately, it doesn't answer my question.

If Jira is displaying the data in a graphical format, we should be able to view the data used to create the graphical format.

Jira Support - are you able to answer my query?

Regards

Dean Verappan

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