Hi,
I changed the conditions for creating the issues queue to exclude tickets containing the text "(Test)" from it:
NOT text ~ "(Tests)" AND (resolution = Unresolved OR status = Postponed) ORDER BY "Time to resolution" ASC
However, issues for which Summary field contains "(Test)" do not disappear from the list. Why?
Hi,
If you're looking for some text in the Summary you could try this:
summary !~'Tests' AND (resolution = Unresolved OR status = Postponed) ORDER BY "Time to resolution" ASC
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I need to do this on JIRA Cloud instance and get the error message that "!~" is not supported. How can this be done on the JIRA Cloud Instance.
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As stated by other community leaders - you need to use "!~" operator.
In addition, if you are focusing just on the "Summary" field, then You will need to use "summary" instead of "text" in your JQL.
Lastly, when you evaluate "Resolution" field, it is recommended to use Resolution is empty instead of looking at the word of "Unresolved" in your JQL. The value of "Unresolved" is actually the internal representation of NULL value in Jira/JSM for the Resolution field. Unless you have actually introduced a value of "Unresolved" as an option for the Resolution field, if that was the case, you should consider to remove the option ASAP.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
Viasat Inc.
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The "does not contain" operator is !~
Try the above and let me know if that helped.
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