Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,465,321
Community Members
 
Community Events
176
Community Groups

How to use "text ~" to exclude issues containing this text from the queue?

Hi,

I changed the conditions for creating the issues queue to exclude tickets containing the text "(Test)" from it:
NOT text ~ "(Tests)" AND (resolution = Unresolved OR status = Postponed) ORDER BY "Time to resolution" ASC

However, issues for which Summary field contains "(Test)" do not disappear from the list. Why?

3 answers

3 accepted

4 votes
Answer accepted

Hi,

If you're looking for some text in the Summary you could try this:

summary !~'Tests' AND (resolution = Unresolved OR status = Postponed) ORDER BY "Time to resolution" ASC 

Hi Mohamed Benziane,

Thanks - it works! 👌

2 votes
Answer accepted

@Arnis Riškovs 

As stated by other community leaders - you need to use "!~" operator.

In addition, if you are focusing just on the "Summary" field, then You will need to use "summary" instead of "text" in your JQL.   

Lastly, when you evaluate "Resolution" field, it is recommended to use Resolution is empty instead of looking at the word of "Unresolved" in your JQL.  The value of "Unresolved" is actually the internal representation of NULL value in Jira/JSM for the Resolution field.  Unless you have actually introduced a value of "Unresolved" as an option for the Resolution field, if that was the case, you should consider to remove the option ASAP.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS

Atlassian Community Events