How to use personal mail domain for sending email from service mgmt

[Joakim Adolfson]

I have configured service Mgmt to use my microsoft account as receiving mail but when I answer a customers request the mail is sent from my atlassian account.

This is very confusing for customers as they axpect to receive an email from the original support mail.

Happy for help

[G subramanyam]

Hi @Joakim Adolfson welcome to the Jira Service Management community. May I know if you are using the Classic Service Desk or the Next-Gen?

As per JSDCLOUD-8346 Jira Service Desk next gen does not allow you to set an outbound email like the Classic JSD. However, I would request you to have a look at this article for your query https://community.atlassian.com/t5/Jira-Service-Management/Outgoing-mail-from-own-domain/qaq-p/1191641

If my post addresses your query, kindly upvote and click "accept the answer".