Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

How to use Automation for Jira to reveal hidden field in the portal?


I have a project that has 2 fields - 'due date' and 'finish date'

The 'due date' is defined by the customer and shows the last date for the task

and the 'finish date' is to update them when there is a delay to finish the task

The finish date field is hidden so I created an automation rule that sends updates by email when the 'finish date' is changed.

My question is possible to use automation to reveal (on the portal side) the hidden field when I change the value? 

1 answer

1 accepted

2 votes
Answer accepted
Mark Segall Community Leader Aug 22, 2022

Hi @Iris Ayelin - Not natively, but you could make a tweak to your workflow where it gets dynamically presented on the portal...

Instead of filling out the Finish Date as a Jira field on your screen, you could capture the date on a form that is completed by the agent and linked back to the Finish Date in Jira.  When the agent submits the form, they can make it external facing and the portal user gains visibility.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

An unofficial way to monitor a JSM mail handler for errors

...eturns true if any content is returned for the s...

720 views 3 20
Read article

Atlassian Community Events