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How to update status of an issue/incident with api 3using Put method?


Hi, I am new to JIRA. Currently I am using JIRA Service Management free edition.

Just wanted to ask is there any way to update status of an issue/incident with REST API 3 using Put method?

3 answers

I've tried the above mentioned solutions but facing the following error :

"errorMessages": [
"Can't move (ITSAMPLE-50). You might not have permission, or the issue is missing required information. If you keep having this problem, contact your Jira Administrator."
"errors": {}

can anyone help?
0 votes

Hi @Priya Mitthankhediwale 

Yes you can do that using this end point.


You need to pass the applicable transition id in your JSON body like this.


"transition": {
"id": "871"

To learn how to do it you can watch this video I made, where I explained how to find the transitions as well.

I hope it helps.


0 votes
Tansu Akdeniz Community Leader Dec 06, 2021

Hi @Priya Mitthankhediwale 

Welcome to the community.

Please check this JSM Cloud Rest API doc to perform transition with POST method.

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