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How to update Insight custom fields based on the value change for a Insight custom field?


We need to read/ update the Insight custom fields (like name) based on the selection of unique identifier, namely id field. All these fields are attributes of the Insight object.

While creating automation in JSM cloud, the "Edit Issue" action throws the below error.

An error occurred while requesting remote information

Bad Request

No fields or field values to edit for issues (could be due to some field values not existing in a given project):

Any suggestion on how this can be achieved?



1 answer

There are two types of rules:

  1. Insight object rules. These use the "When object changed" triggers.
  2. Issue rules. All other triggers.

The "Edit issue" action cannot modify Insight object attributes. Use the "Edit object" action for the first type of rule. Use the "Edit Insight field attributes" for the second type of rule.


I do not want to update the Insight Object or attribute. The use case is:

1. User selects the Employee Id (Insight custom field on the create issue screen)

2. Issue is created with the Employee Id

3. The view issue screen has the Employee name field (Insight custom field) --> We need this field to auto-populate from the Insight schema based on the Id selected.

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