We need to read/ update the Insight custom fields (like name) based on the selection of unique identifier, namely id field. All these fields are attributes of the Insight object.
While creating automation in JSM cloud, the "Edit Issue" action throws the below error.
An error occurred while requesting remote information
No fields or field values to edit for issues (could be due to some field values not existing in a given project):
Any suggestion on how this can be achieved?
There are two types of rules:
The "Edit issue" action cannot modify Insight object attributes. Use the "Edit object" action for the first type of rule. Use the "Edit Insight field attributes" for the second type of rule.
I do not want to update the Insight Object or attribute. The use case is:
1. User selects the Employee Id (Insight custom field on the create issue screen)
2. Issue is created with the Employee Id
3. The view issue screen has the Employee name field (Insight custom field) --> We need this field to auto-populate from the Insight schema based on the Id selected.
For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events