We need to read/ update the Insight custom fields (like name) based on the selection of unique identifier, namely id field. All these fields are attributes of the Insight object.
While creating automation in JSM cloud, the "Edit Issue" action throws the below error.
An error occurred while requesting remote information
No fields or field values to edit for issues (could be due to some field values not existing in a given project):
Any suggestion on how this can be achieved?
You can try to use Lookup object action and after that Edit issue action and use smart values to populate the Insight custom field.
User selects in customfield_xxxxx the value for Employee Id.
this action can help you identify the values that will be placed in the Insight customfield and troubleshoot erros (in case the values are not the ones you are expecting).
I hope this will help you.
There are two types of rules:
The "Edit issue" action cannot modify Insight object attributes. Use the "Edit object" action for the first type of rule. Use the "Edit Insight field attributes" for the second type of rule.
I do not want to update the Insight Object or attribute. The use case is:
1. User selects the Employee Id (Insight custom field on the create issue screen)
2. Issue is created with the Employee Id
3. The view issue screen has the Employee name field (Insight custom field) --> We need this field to auto-populate from the Insight schema based on the Id selected.
The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
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