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How to update Insight custom fields based on the value change for a Insight custom field?


We need to read/ update the Insight custom fields (like name) based on the selection of unique identifier, namely id field. All these fields are attributes of the Insight object.

While creating automation in JSM cloud, the "Edit Issue" action throws the below error.

An error occurred while requesting remote information

Bad Request

No fields or field values to edit for issues (could be due to some field values not existing in a given project):

Any suggestion on how this can be achieved?



3 answers

@Gaurav Gupta  wondering if you were able to get this working. I am running into the same issue trying to use automation to populate a custom field with 

an attribute value based on the selection in another field similar to what you have described.


Thank you, Chad

You can try to use Lookup object action and after that Edit issue action and use smart values to populate the Insight custom field.


User selects in customfield_xxxxx the value for Employee Id.

Automation configuration:

  • Trigger: Issue created or Field value changed (Employee Id) - the 2nd option will cover all possible events and can help you test the automation
  • Action Lookup objects:
    • select Schema in which the Employee Id and Name are stored.
    • use the syntax: Key = {{customfield_xxxxx}}
  • Optional Action: Log action
    • Employee Name = "{{lookupObjects.Employee.Name}}"

this action can help you identify the values that will be placed in the Insight customfield and troubleshoot erros (in case the values are not the ones you are expecting).

  • Action Edit issue fields:
    • choose Employee name custom field.
    • operation Set query: syntax: Name = "{{lookupObjects.Employee.Name}}" (Employee is name is of the object where all attributes described above are stored, Name = attribute of the Employee).

I hope this will help you.

0 votes
Alex van Vucht (GLiNTECH)
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Jun 10, 2021

There are two types of rules:

  1. Insight object rules. These use the "When object changed" triggers.
  2. Issue rules. All other triggers.

The "Edit issue" action cannot modify Insight object attributes. Use the "Edit object" action for the first type of rule. Use the "Edit Insight field attributes" for the second type of rule.


I do not want to update the Insight Object or attribute. The use case is:

1. User selects the Employee Id (Insight custom field on the create issue screen)

2. Issue is created with the Employee Id

3. The view issue screen has the Employee name field (Insight custom field) --> We need this field to auto-populate from the Insight schema based on the Id selected.

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