Hello, everyone,
Our idea is to get weekly/monthly reports with the activity of all agents based on specific actions (for example: writing a comment to a customer or an internal note).
Is there a way to achieve this?
Hi, @Ivo Stoyanov.
As I suppose you have discovered, there is no out-of-the-box report for this. You'll need to create a custom report.
And to do that, you may want to brush up on your JQL skills. There's a FREE, on-demand, Atlassian University course for this.
Best of luck,
-dave
Hey, Dave,
I'm getting tons of errors when trying to post the comment below. That's why I screenshotted it
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