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How to track and export the activity of our agents?

Ivo Stoyanov May 16, 2024

Hello, everyone,

Our idea is to get weekly/monthly reports with the activity of all agents based on specific actions (for example: writing a comment to a customer or an internal note).

Is there a way to achieve this?

2 answers

1 vote
Dave Rosenlund
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 16, 2024

Hi, @Ivo Stoyanov.

As I suppose you have discovered, there is no out-of-the-box report for this. You'll need to create a custom report.

And to do that, you may want to brush up on your JQL skills. There's a FREE, on-demand, Atlassian University course for this.

Best of luck,

-dave

 

Ivo Stoyanov May 17, 2024

Hey, Dave,

I'm getting tons of errors when trying to post the comment below. That's why I screenshotted it

chrome_V0VSlvDerJ.jpg

0 votes
Ivo Stoyanov May 20, 2024

Does anyone have any other suggestions?

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