How to track and export the activity of our agents?

[Ivo Stoyanov]

Hello, everyone,

Our idea is to get weekly/monthly reports with the activity of all agents based on specific actions (for example: writing a comment to a customer or an internal note).

Is there a way to achieve this?

[Dave Rosenlund _Trundl_]

Hi, @Ivo Stoyanov.

As I suppose you have discovered, there is no out-of-the-box report for this. You'll need to create a custom report.

And to do that, you may want to brush up on your JQL skills. There's a FREE, on-demand, Atlassian University course for this.

Best of luck,

-dave

[Ivo Stoyanov]

Hey, Dave,

I'm getting tons of errors when trying to post the comment below. That's why I screenshotted it

[Ivo Stoyanov]

Does anyone have any other suggestions?