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You will need to access the WF (one that supporting your issue type used by your Request Type) and ensure the Close Issue transition is not checked for "Show transition in the customer portal".
To access the WF (assuming you have admin rights) -
1) Project settings >> Workflows
2) In the WFs UI listing, click on the appropriate WF pencil symbol to edit the WF.
3) Located the appropriate transition(s) and uncheck the option as displayed above.
4) Don't forget to publish the change after the updates.
Lastly, by default - Resolve Issue and Cancel Issue are enabled where those transitions are shown in the customer portal out of the box. You will need to do the same steps above if you don't want to give customer the ability to Resolve or Cancel the Issue option too.
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
In your JSM project, you may have multiple Request Types which are based on different issue types (each issue type can have its own WF). You will need to find which issue type that your problem Request Type (issue created using that specific request type showing the close issue transition in the customer portal). After you identified the issue type in question, then you need to find the specific WF associated with that issue type. Take a look at that specific WF to see if you can find the cause.
Hope this makes sense.
Hello @Joseph Dennis I'm with @Joseph Chung Yin here, for the JSM issue that has those transitions exposed, what is the workflow behind the issue type of that particular JSM issue? It's possible that there are multiple workflows in your project and the one(s) you checked may not have the "Show Transition in the customer portal" checked but the other ones do.