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How to stop notifications to reporter on ticket status change?

Andrew Boeger
Andrew Boeger January 20, 2022

Hello,

My service desk is sending reporters email notifications when their ticket transitions status. I'm trying to minimize spammy / useless emails, but I cannot seem to shut this off.

In project settings > notifications, I have removed reporter + watchers from "Issue updated" and "General" at the very bottom. So why is it still sending this email that just says "Andrew changed the status to ..." ???

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Brant Schroeder
Brant Schroeder
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January 20, 2022

@Andrew Boeger You will want to go to Project Settings > Customer Notifications and turn off Customer-visible status changed.  Then the customer will not receive the notification you are referring to.  

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Andrew Boeger
Andrew Boeger January 20, 2022

Thank you! It would be nice if these 2 separate but entirely related areas were more connected ;)

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