Hello, I need help on showing the request type. It may have already been answered in the community but I may have trouble in actually finding what I need.
Basically I want to show some fields when I type /jira create on my slack channel.
I am able to do this, but I could not seem to show the field "request type."
For example:
1. Issue type: Incident
Request types:
a. Escalation
b. Outage
2. Issue type: SR
Request types:
a. Server Request
b. Admin request
I wanted to show and tag a newly created ticket under "Server Request" but am only able to choose between Incident and SR issue types. Thus my ticket, when viewed on jira, only shows unassigned. Is there a way for me to do it?
Hi @[deleted] , welcome to the Community!
Currently the /jira create command doesn't help for cases where you need to set the Request Type field. We've captured this as a suggestion for the app in API-285 on our public Jira instance.
We do routinely see folks opting to use Halp, our conversation-based ticketing solution to integrate JSM projects with Slack. Halp's recipes allowing mappings with Jira fields and can gather details from folks right in Slack. While this isn't a drop-in replacement for your need here, it might help with the overall solution for the requests you're working with.
Cheers,
Daniel
Thanks Daniel! I did a workaround on Automation. Created a new custom field with the same values of request type. upon clicking create, it will automatically set the actual request type to my preference.
I will look into Halp for a more seamless experience. Thank you.
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