You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.
View groupJoin the community to find out what other Atlassian users are discussing, debating and creating.
I'm using an automation rule to mention some users (in an internal comment, to alert them to the ticket) *and* to include the issue description in a comment. The tagging of users works fine, but including {{issue.description}} just shows up as 'issue.description' in the email. I thought smart values should work in automation rules. Does anyone know why including {{issue.description}} wouldn't show the issue description in the email?
I don't know why it doesn't work w/ the legacy automation rules, but I was able to replicate this for the new automation feature (under 'Project automation'), and it worked there.
Yeah, the old JSD Automation is great for a few things (what it was specifically designed for) but basically useless for anything else. Atlassian purchased Automation for Jira last year which is awesome because it's the automation engine that Jira / JSD really needed. The app is now referred to in cloud as Project Automation and that's the best place to create almost all of your automation. If you name your rules well, you'll be able to see at a glance what they are and what they are doing.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
Connect with like-minded Atlassian users at free events near you!
Find an eventConnect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.
Host an eventYou're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.