How to share a filter with someone not on the team

[Amy Schindel]

I'm using Jira Cloud. We have Service Management, which then creates tickets on a software project board.  Both are company managed.  I am an Jira admin over both. (But a self taught admin who has only been in the role for 2 months).

I've created filters of issues that have been requested by different departments at our company.  The people in those departments need to be able to see everything requested by their department, even if they aren't the requester.

Our software project is locked down so only the developers can see the issues, however each issue is linked to an issue on the service management side of things.

However, no matter what I've tried, users not on the software team cannot view the filters I've created, even though they are filtered to just the service management tickets.

Please help :) 

[Harshit Grover]

Hi @Amy Schindel ,

Even if your filter is restricted to Service Management issues, its visibility might still be blocked because of the permissions on the software project.

However , an alternate solution would to Use Dashboard Gadgets (like Filter Results) and configure them with your filter. And then Share the dashboard with the relevant groups or users.

This bypasses direct filter access while letting others view the results.

Regards,

Harshit Grover

[Amy Schindel]

I forgot to mention that I tried a dashboard with the same results.  The user was unable to see the dashboard either.

[Harshit Grover]

@Amy Schindel 

You have to make sure that the user has view permission of dashboard.

Please follow :

https://support.atlassian.com/jira-software-cloud/docs/create-and-edit-dashboards/

Regards,

Harshit Grover

[Amy Schindel]

They do have view permission of the dashboard.

[Harshit Grover]

Please provide them with view permission of filter as well. 

Follow Below article : https://support.atlassian.com/jira-cloud-administration/docs/manage-shared-filters/

[Amy Schindel]

Yep they have permission to view the filter also.

[Harshit Grover]

Could you share the error snapshot they are facing ?

Regards,

Harshit