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How to share Jira Reports with customer via Knowledge Base

Ingo Wenke June 7, 2022

We have current state:

Customers create a lot of requests of different type with different time to resolution.

While a customer can search and filter his requests on his own, we want to provide a customer friendly report as a dynamic knowledge base article (or other self-service).


While I can search for issues like "Request participants" in (currentUser()) and put this search request in the Jira Confluence makro on a KB article, 

  • as a Jira User, I can see 
  • as a portal user, I can't see

all matching issues via customer portal KB article.


Those issues are inside the customer portal project of the current portal customer.


I guess, that the "normal" JQL does not work if the user(ID) is a portal only customer account.


What can I do to provide Jira Reporting to our "customer portal only" users?


1 answer

0 votes
Naseef Mayanja March 17, 2024

I would also love to share the Jira reports of our current sprint. I have seen the old interface had a share icon in the top right corner on some reports which I can't find in the current interface. Kindly help

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