We have current state:
Customers create a lot of requests of different type with different time to resolution.
While a customer can search and filter his requests on his own, we want to provide a customer friendly report as a dynamic knowledge base article (or other self-service).
While I can search for issues like "Request participants" in (currentUser()) and put this search request in the Jira Confluence makro on a KB article,
all matching issues via customer portal KB article.
Those issues are inside the customer portal project of the current portal customer.
I guess, that the "normal" JQL does not work if the user(ID) is a portal only customer account.
What can I do to provide Jira Reporting to our "customer portal only" users?
Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...
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