How to setting incoming email for new customer can create ticket ?​

[Amity Support]

The problem I'm facing is that I can't configure the email sent in by a reporter who isn't in the Jira system to create a ticket in my system. I always have to enter information in the default reporter field.

However, the tickets created don't use the customer's email. How can I configure it so that I don't need a default reporter?

[Jack Brickey]

Hi @Amity Support , welcome to the community.

To be clear, are you wanting issues to be created? Even if the from email address is not a customer in the project? if that is the case, then you would have to make the project Open under Project settings > Customer permissions.

if you mean something else, could you please restate the situation?

[Amity Support]

Yep but all setting in customer permission is Allow new customer to create card by portal but i want the reporter's email to be the customer's email without having to set a default reporter. Currently, if i don't set a default reporter, Jira doesn't create a card on my board. However, if i set a default reporter, the email of the default reporter is used. I would like the reporter to be the customer's email.

[Jack Brickey]

Hi @Amity Support , where are you setting the default reporter in JSM? I am unaware of any such concept for JSM. I am wondering if you are trying to setup the email requests as you would for JSW under incoming email in system settings. If so this is incorrect. For JSM you setup email requests in the JSM project settings under Email requests.

[Amity Support]

I'm setting here but when new Client send Mail to us their email show 

Default Report but i want it show email client.  

[Jack Brickey]

That is not where you set up the email handler for JSM. Please go to your project, then project settings, followed by email requests. There you will be able to set up the email handler to properly create new tickets or comment on existing tickets using emails. You can either use the default provided email address or a custom email address of your choice.