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I have recently setup a service management desk, i have a few request types were i am trying to add an approval step into their work flows, i have somehow fluked it in one request type but would like some help to set this up correctly across my required types.
My main goal is to add a an approval step and have the agent working on the ticket be able to ask anyone they require to be an approver on a ticket.
Hi @Sam Harris
Do you already have a Workflow with an Approval step within it? If not, these instructions should be able to help.
Essentially you will need:
^ Once you have all this, you can assign a Request Type to an Issue Type. You can either...
In case it's useful, see this help page for how Request Types and Issue Types differ.
Let us know if you need any more detailed instructions on how to set this up!