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How to set up a Queue based on Request Type

Marcela Rojas
Contributor
October 26, 2022

I have created different Request Types forms like, ad hoc email request, list upload, list request, etc. I am trying to create queues based on those request types. I don't see how to add that. Did I missed anything?

This is the queue now, but want to add the request type shown in the form below.

assignee in (EMPTY) AND issuetype = "List Request" AND resolution = Unresolved ORDER BY "Time to resolution" ASC

 

Here is how my form looks like showing the request type. That is what I want to use to create the queue. 

request type.PNG

1 answer

2 votes
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 26, 2022

Hi Marcela,

Try adding this instead of issuetype:

"Customer Request Type" = "List Upload Request (MRT)"

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