How to set status field while creating issue?

[Jimmy Trivedi]

Please check, I tried this but it is not working.

Source: https://community.atlassian.com/t5/Jira-Software-articles/Set-the-status-of-an-issue-while-creating-it/ba-p/2206634#M930

[Valerie Knapp]

Hi @Jimmy Trivedi , thanks for your question.

You should be able to set the status for the issue on creation in the workflow.

In this example, the workflow was set so that, on creation, the issue is created with the status, 'To Do'.  But, if you wanted the issue to have a different status when it is created, you can just drag the arrow on the left that goes into the 'To Do' status and attach to another status in the workflow. Now, when I create an issue that uses this workflow, it will have the status of 'Test' and then move on from there in the workflow.

Otherwise, you could use an automation if you wanted an issue to go from, again in this case, the first status on creation to another one. You could use the issue creation trigger and then transition the issue to another status.

I am not sure I understood what you are trying to achieve.

If you need more help, please write back and myself or someone else can try to assist.

Cheers

[Jimmy Trivedi]

Hi @Valerie Knapp Thanks for posting the answer, but you quite not understood my question. Let me explain it again. While creating the issue, I may choose different status according to use case. See the another project, how that option is coming.

[Jimmy Trivedi]

Any update @Valerie Knapp ?

[Valerie Knapp]

Hi @Jimmy Trivedi , thanks for your message.

This screen is telling you that you cannot add Status to the issue create screen, but it should be there by default, as you saw and as I have seen if I go to create an issue.

I still don't know if I have understood your question though. You can set an automation in the project on the trigger of the issue creation and transition the issue to a defined status.

Please give more feedback and myself or someone else will try to help.

Cheers

[Valerie Knapp]

Hi again @Jimmy Trivedi , I just saw this post on LinkedIn. Maybe it will help you -

https://www.linkedin.com/posts/apwide_jira-atlassian-workflow-activity-7042041213369118721-kGmN?utm_source=share&utm_medium=member_desktop

[Jimmy Trivedi]

Hi @Valerie Knapp 

I saw your LinkedIn post and checked my settings too. In my settings, it is "ON", but why "Status" dropdown option is not coming while creating the issue, that is my question.

And I cannot create automation, because I don't know that for which issue what status should be at that moment! I'n not expecting any default status for all new issues. Please understand, automation is not an option.

[Jimmy Trivedi]

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[Dirk Ronsmans]

@Jimmy Trivedi ,

Any chance you can elaborate a bit on the issue and consolidate what you have done/tried and isn't working?

You show a screenshot of the item where the status field is showing, is that in a different project on your same instance or just an example?

If I get it right you are now trying to do the same on another project but the field is not showing up at creation? (like @Valerie Knapp if the feature is turned on there should be no need to add the field on a screen ,it should just be there).

The project where you are missing the status field what type of project is it?

Jira Software or Service Management?

In the comment of the announcement you can see it mentioned it's only for Jira Software

so if you are trying this in a Jira Service Management project it's probably not working (yet) in that project type (as you posted this in the JSM group)

If you also need this on JSM I suggest to comment on the Article or raise a support request (https://support.atlassian.com/contact)

[Jimmy Trivedi]

Hi @Dirk Ronsmans Your understanding is right. Also I use Service Management project.