How to set default values in request form on dependent of another field

[BHANU TEJA]

For Example I have 2 fields Location and states

In Location I have to dropdown values India and Ireland and states T.S and Dublin.

On selection of India the default value must be T.S and vise versa

How can we achieve this in Forms JSM

[Marc - Devoteam]

Hi @BHANU TEJA 

You can achieve this with an automation rule

Trigger is when value changes.

Condition us an if/else condition and add in the IF, location equals India than add an edit action where you set the field states on T.S.

In the els do the same actions, but with the other values.

I wouldn't create a vice versa as this can cause a loop. set a workflow condition on all states where only the field "state" can be updated on the actor of the automation rule.

[BHANU TEJA]

Hi @Marc - Devoteam 

The requirement is it should reflect in user request form for the customer

[Marc - Devoteam]

Hi @BHANU TEJA 

You could do something like this.

The location dropdown in the form has the 2 choices you mentioned and then for each add a section based upon the input Ierland or India, then be default the State dropdown is filled in the form

[BHANU TEJA]

Hi @Marc - Devoteam 

The field in the form are linked to fields in the jsm so we cannot achieve using above method