How to set default fields when using Atlassian Assist

[Chris Watson]

Hello,

I am experimenting with using Atlassian Assist with Slack to automate ticket creation on a JSM board. I have the app integration setup and it works, but now I would like to be able to set some of the default fields for the tickets that are created.

• Reporter
• Assignee
• Priority
• Label

Not sure if I need to do this in the workflow associated with the integration or some other way. My primary use case is to automate ticket creation for alerts that come into the requester channel from a vendor platform. So being able to set priorities and such are important. 

[Joseph Chung Yin · Accepted solution]

@Chris Watson -

I agreed with @Mikael Sandberg .  To supplement his suggestion, you can utilize Automation for Jira to setup the rules to update fields using the "Issue Created" event trigger and then conduct an "Edit Issue" action to update fields after the issue is created. 

The only thing is that the original reporter (initial requester in Slack) will still receive the JSM notification email initially before the issue reporter is changed.  So I would not recommend changing the reporter field.

Here are the reference links on Automation for Jira -

https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/

https://www.atlassian.com/software/jira/automation-template-library#/rule-list?systemLabelId=all&page=1&pageSize=20&sortKey=name&sortOrder=ASC

Hope this also helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[Mikael Sandberg · Accepted solution]

Atlassian Assist will set the reporter to the user that initiated the request in Slack, and priority will be set to your default value. You can use automation to set the assignee and labels, and if you need to change the reporter and the priority that can also be done via automation.

[Chris Watson]

Thanks guys, I will use that method. I have used the automation for Jira before, so i am familiar with that piece. I just wasn't sure if the Assist app changed anything. 

My only other challenge is since the messages in the request channel are coming in via webhook, there is no email or valid reporter that is submitting the request.