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How to set an automation rule "email notification" when tickets are moved to a different team

Candy Tricia Khohliwe
Candy Tricia Khohliwe May 08, 2023

How to set an automation rule "email notification" when tickets are moved to a different team

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Trudy Claspill
Trudy Claspill
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May 08, 2023

Hello @Candy Tricia Khohliwe 

Exactly how are you "moving" tickets to another team?

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Candy Tricia Khohliwe
Candy Tricia Khohliwe May 08, 2023

Transitioning them from "inprogress" to another team to handle the ticket.

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Trudy Claspill
Trudy Claspill
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May 11, 2023

So, you are changing the issue Status from "In Progress" to another value, and that indicates that another team is responsible for the issue. Is that correct?

If yes, then the basic structure of your Automation rule would be:

TRIGGER: Issue Transitioned
  From Status: In Progress
  To Status: <the status to which you are setting the issue>
ACTION: Send Email
  Set the To, Summary, and Content fields as you wish.

https://support.atlassian.com/cloud-automation/docs/jira-automation-triggers/#Issue-transitioned

https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Send-email

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