How to set a reminder in Jira with the Automation

[Ali Cebe]

Is possible to use the automation tool to create triggers 

- If a ticket is not “In Progress” at the VPN exception start, send a notification or e-mail to me as a reminder.
- When the end date has passed, send out a notification or e-mail to remove the exception.

[Esteban Diaz · Accepted solution]

Hi @Ali Cebe , yo can create an scheduled automation that based on the resulting JQL query.. 

It could look like this maybe:

Cheers, 

Esteban

[Ali Cebe]

Hi @Esteban Diaz Thank you. But I am getting this error

[Esteban Diaz]

Hi  @Ali Cebe ,

instead of using the IF component, you need to create a Brunch for each JQL.

Cheers, 

Esteban

[Esteban Diaz]

@Ali Cebe , by the way , last solution will send an email for each issue returned in the JQL ... but if you want to create one only email containing the whole list of issues returned by the JQL , you will need to do something different. using Lookup issues component... here you can see my other solution :

https://community.atlassian.com/t5/Jira-Service-Management/Automation-sends-multiple-emails-even-though-lookup-issues-is/qaq-p/2456210#M145458 

Cheers, 

Esteban Diaz
https://www.linkedin.com/in/estebandiaz/