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Is possible to use the automation tool to create triggers
- If a ticket is not “In Progress” at the VPN exception start, send a notification or e-mail to me as a reminder.
- When the end date has passed, send out a notification or e-mail to remove the exception.
@Ali Cebe , by the way , last solution will send an email for each issue returned in the JQL ... but if you want to create one only email containing the whole list of issues returned by the JQL , you will need to do something different. using Lookup issues component... here you can see my other solution :