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How to set a reminder in Jira with the Automation

Ali Cebe
Ali Cebe
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Oct 06, 2023

Is possible to use the automation tool to create triggers 

- If a ticket is not “In Progress” at the VPN exception start, send a notification or e-mail to me as a reminder.
- When the end date has passed, send out a notification or e-mail to remove the exception.

Screenshot 2023-10-06 132821.png

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Esteban Diaz
Esteban Diaz
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Oct 06, 2023

Hi @Ali Cebe , yo can create an scheduled automation that based on the resulting JQL query.. 

It could look like this maybe:

reminder.PNG

Cheers, 

 

Esteban

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Ali Cebe
Ali Cebe
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Oct 06, 2023

Hi @Esteban Diaz Thank you. But I am getting this error

Screenshot.png

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Esteban Diaz
Esteban Diaz
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Oct 06, 2023

Hi  @Ali Cebe ,

instead of using the IF component, you need to create a Brunch for each JQL.

branch.PNGbranch2.PNG

branch3.PNG

 

Cheers, 

Esteban

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Esteban Diaz
Esteban Diaz
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Oct 06, 2023

@Ali Cebe , by the way , last solution will send an email for each issue returned in the JQL ... but if you want to create one only email containing the whole list of issues returned by the JQL , you will need to do something different. using Lookup issues component... here you can see my other solution :

https://community.atlassian.com/t5/Jira-Service-Management/Automation-sends-multiple-emails-even-though-lookup-issues-is/qaq-p/2456210#M145458 

 

Cheers, 

Esteban Diaz
https://www.linkedin.com/in/estebandiaz/ 

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