How to set Not Assigned in Request type

[Jeferson Carlos dos Santos]

Hey guys.
Could you please help me?
I created some Request types and within them, there is a default Jira field called "Responsible". I don't want to put anyone in charge of this request type, I want to leave it unassigned because I'm going to create an automation so that when a ticket is created with these request types, it will check the ticket's criticality and assign it to a specific list of employees.
I try to put the "Not Assigned" option but it won't let me save, it gives an error as shown below.

How can I resolve this issue? Because today, to avoid making mistakes, I left them all assigned to me, but then the automation doesn't work because they are all already assigned to me.

[Rebekka Heilmann _viadee_ · Accepted solution]

Hi @Jeferson Carlos dos Santos 

you could just remove it from the Request form and add it to Issue view. You can then fill it with Automation or manually but it will be empty / unassigned by default

[Jeferson Carlos dos Santos]

Hi Rebekka!

When I try to remove this field, Jira does not allow it, as shown in the image below.

[Rebekka Heilmann _viadee_]

Are you in a Team managed project?

[Jeferson Carlos dos Santos]

Yes, I am

[Rebekka Heilmann _viadee_]

No, you're not based on that screenshot. You are in a company managed project, it should say at the bottom left

[Rebekka Heilmann _viadee_]

You have a bit of a funky translations. Even with all features ("Functions" in your case) activated I do not have a field "Responsible" and it looks more like it would be the field "Assignee". Still, I cannot recreate the scenario, where assignee would be mandatory in a Request form

[Rebekka Heilmann _viadee_]

Can you try out to just add the field to the Issue View ("Item preview"). That should remove it from the Request form automatically.

[Jeferson Carlos dos Santos]

I just created a new Request type and the field remains with the same name "Responsible" and should probably be the Assignee field as you mentioned.

The default language in my Jira is Portuguese, I only use it to translate into English, which is the system default

[Jeferson Carlos dos Santos]

@Rebekka Heilmann _viadee_ 

I set the English for defalt language and the field changed to Assignee like you said.

I removed the Assignee field in the Item Preview, but when I go back to the Request Form, the field is there and won't let me put it as Not Assigned

[Rebekka Heilmann _viadee_]

Normally adding a field to the Issue view will remove it from the Request form. 

Honestly: no idea what is happening in your case. On my instance, I can remove Assignee with no problems and also I can leave it as "Unassigned".

My best guess at this point is that the translation is somehow messing with JSM, as the Default should be "Unassigned" rather than "Not assigned". For system fields there is no option to edit the standard translation so if you have your profile set to "English" it should give you the adequate translation now, regardless of the Systems Default Language.

[Jeferson Carlos dos Santos]

Alright, I'll try to check what might have happened, as I haven't been able to resolve it yet.
In any case, I thank you very much for all your patience and help you gave me. Thanks a lot @Rebekka Heilmann _viadee_ !