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How to send mass mail to selected customers or organisations?

Sergei
Sergei Nov 01, 2020

How to send mass mail to selected customers or organisations?

is there such functionality?
or some kind of addition?

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Benjamin Paton
Benjamin Paton Atlassian Team Nov 02, 2020

Hey Sergei, 

This capability doesn't currently exist. The best alternative would be to export a list of customer email addresses for communication in your favourite mailing tool.

You can do this by going to the Settings cog in the top right, then User Management. In User Management select Jira Service Desk in the left navigation and click Export Customers. 

I hope this helps

Cheers, 

Ben.

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Sergei
Sergei Nov 02, 2020

.atlassian.net/secure/admin/SendBulkMail!default.jspa

I found the option to send, but here only to all clients. I need multiple choice, choice of organization.

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Benjamin Paton
Benjamin Paton Atlassian Team Nov 10, 2020

Yes, the Send Email feature exists primarily for communicating with Users as opposed to Customers. 

It would be great to see your thoughts and use case in a feature request ticket over here - https://jira.atlassian.com/secure/Dashboard.jspa

Cheers, 

Ben.

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