How to send mail when ticket created

[Daniel Rytt]

Hellow from Uruguay South America

I have a problem configurating 1 project with 1 email associated of my support team 

Ex: I want to recive a mail from jira when a ticket its created on my support project, where is the option? 

Because its new this for me and i search a lot of options and no one its working fine, 

Can someone assist me on that?

Thanks

[Alex Koxaras _Relational_]

@Daniel Rytt hi!

Besides what @Mayur Jadhav which is correct, keep in mind that if it is a JSM project and you want to edit what the customer receives upon ticket creation, commented, resolved etc, then you have to configure customers' notifications which can be found on project settings > customers notification.

[Mayur Jadhav]

Hi @Daniel Rytt 

Please go through this Atlassian article on configuration Jira Notification.

https://support.atlassian.com/jira-cloud-administration/docs/configure-email-notifications/

And for managing notification scheme like who want to receive a notification when issue created etc.

https://support.atlassian.com/jira-cloud-administration/docs/configure-notification-schemes/

Thanks,

Mayur

[Daniel Rytt]

[Daniel Rytt]

Success, but still dont arrive mails to soporte@decostar.com.uy
Sugesstions?

[Daniel Rytt]

[Daniel Rytt]

Hellow, thanks for the asap help, when i try to change the who received the mails from tickets creating, this appears, any ideas? and when i change it, the problem was solved? 

[Alex Koxaras _Relational_]

@Daniel Rytt kindly provide a full screenshot. I have no idea where this popup window appear. And provide the step so as to reproduce that. Finally please respond to a post and don't start new one to keep the conversation consistent.

[Daniel Rytt]

Hi Alex!, 

Im already created the new notification scheme and add it to the proyect but i cant change the mail associated to the proyect , and the mail of the support team soporte@decostar.com.uy that i need where the mails arrive when a tickets is created, dont recive any... 
Suggestions?

I send screenshot where i get the error

Thanks

[Daniel Rytt]

Maybe its for this? 

Where i define the public issues?

[Daniel Rytt]

This is my URL of proyect if you need that.

Jira Service Managemen thttps://decostarsoporte.atlassian.net

[Alex Koxaras _Relational_]

@Daniel Rytt try this https://support.atlassian.com/jira-service-management-cloud/docs/add-an-email-account/

[Alex Koxaras _Relational_]

[Daniel Rytt]

I link with my acc of office 365 and this happend

[Daniel Rytt]

Already linked, with sucess on conecction but still no email received, any ideas?