How to send a simple custom email from Jira

[Claudio]

Hi,

I'm a real novice with Jira, but somehow i cannot find a way to send a non automated email from an Issue.
I just need a button where i can prepare a custom email for a custom recipient, and then send it when I deem necessary.

Thank you

[Susan Waldrip]

Hi @Claudio Cossu , Welcome to the Community, we're glad you're here!

In addition to the info @Tomislav Tobijas provided, if you're wanting to manually send a non-automation email to a customer, you could create and save a Canned Response in the Comments > Customer comment tab of the issue with smart values for the customer's name (e.g., {{issue.reporter}}), select that canned response anytime you want to manually send a custom email (which would be the Comment), and modify the canned response text as applicable to that issue and customer. When you Save the comment, it will email the Customer.

If neither answer from Tomislav or myself answers your question, please respond with a bit more detail and maybe a screenshot (if applicable) and we'll try to help. Thanks!

[Tomislav Tobijas]

Hi @Claudio Cossu ,

From what you've asked, I believe you could use Jira automation to send some custom emails from specific issues to custom recipients.

For example, you can construct something like the following:

• Trigger: Manual trigger from issue
• Action: Send email

You can, of course, add conditions and other actions if necessary.

For 'pulling' data from current or other issues, you can use smart values to get information such as issue key, issue summary, etc.

Once you enable your rule, you can navigate to issue, click Actions > *rule name and the created automation will do the rest and send an email.

Hope this helps.

Cheers,
Tom