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How to segment automated replies by request types

Hi There, 

I'm looking to edit the automated replies we send to customers from our support Jira account.

We have a request type under 'Add new user' - I'm wondering if it is possible to create an automated reply with an attached to send customers a user guide? However, this wouldn't be applicable to the other request types we have. 

 

Thanks,

Chelsey 

 

1 answer

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Dirk Ronsmans Community Leader Jan 17, 2023

Hey @Chelsey Morrison ,

Since Jira doesn't really segment the notifications like that, your best bet will be to either use the Automation that is build in to Jira where you would add a condition for the Request Type and then use the "Send Email" action.

If you wish to go with a lot more freedom you will have to look in to an app that handles your email all together like Email This Issue.

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