We just migrated from server to cloud and clients are saying they are not getting notified on updates to the ticket. We have validated the customer notifications under the project are all turned ON. The client is in the reporter field, they are also in the org and the org is added to the project, the request type is correctly identified. Client only gets a notification if they are mentioned in a ticket. Is there an easy way to view client notifications in a ticket? I know I can see watchers on a ticket but how do i, short of doing a screen share with them, see if they have notifications turn on for that ticket?
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.