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How to revoke access to Confluence for Jira Service management agents?

Hello! I wonder if it is possible to revoke access to Confluence for JSM agents? I tried to do this by managing users, but this way access to JSM also disappears. We don't want to use Knowledge Base.


1 answer

Thanks for your answer and suggestion.

I didn't link any KB to the JSM project. We didn't use the client's portal, only email for requests. And we don't want to pay for Confluence for the exact JSM team=project. 

Maybe you have any information on how to disable Confluence for them?

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