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How to rename status in issue? (customer side)

Sergei November 5, 2020

I can't find where to rename them. As a result, I need to translate statuses into another language.

where i was looking:

Project settings/Language support

Issues/Statuses

Project settings/Request types/Workflow statuses

2020-11-05 11_17_03-Предоставить доступ к БД - test external support - Service Desk и еще 15 страниц.png

1 answer

0 votes
Jack Brickey
Community Leader
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November 5, 2020

If you are trying to rename a Status you do this within the workflow editor. Project settings > workflows - find the workflow and click edit icon select the status and edit the name. Be aware if this is a shared workflow it will change the status for all projects that share the workflow. 

Sergei November 5, 2020


There changes only in English, but where you can set the output in another language

I found a similar topic https://jira.atlassian.com/browse/I18N-3195

Daniel Ebers
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November 7, 2020

I am not sure if I got you. Renaming is possible by the steps Jack mentioned, translating (which I understood was just a workaround for your case) is also possible.
Here is a knowledge base article on it:
https://support.atlassian.com/jira-cloud-administration/docs/translate-resolutions-priorities-statuses-and-issue-types/

Renaming and translating are basically two separate actions.

Sergei November 8, 2020

these transition statuses are not there

i need to translate:

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