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How to rename status in issue? (customer side)

I can't find where to rename them. As a result, I need to translate statuses into another language.

where i was looking:

Project settings/Language support


Project settings/Request types/Workflow statuses

2020-11-05 11_17_03-Предоставить доступ к БД - test external support - Service Desk и еще 15 страниц.png

1 answer

0 votes
Jack Community Leader Nov 05, 2020

If you are trying to rename a Status you do this within the workflow editor. Project settings > workflows - find the workflow and click edit icon select the status and edit the name. Be aware if this is a shared workflow it will change the status for all projects that share the workflow. 

There changes only in English, but where you can set the output in another language

I found a similar topic

Daniel Ebers Community Leader Nov 07, 2020

I am not sure if I got you. Renaming is possible by the steps Jack mentioned, translating (which I understood was just a workaround for your case) is also possible.
Here is a knowledge base article on it:

Renaming and translating are basically two separate actions.

these transition statuses are not there

i need to translate:

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