How to remove unncesary information from JIRA automated email?

[Muhammad Ali Khan]

We are getting below unnecessary information In ticket creation emails received from JIRA. I want to know the HTML code for this email and also how to remove this information

[Igor Medeiros - Modus Create]

Hi @Muhammad Ali Khan

Not sure if you were able to find a solution for your case yet, however, I'd like to invite you to check out our app:

Notification Assistant for Jira 

It allows you to build fully customizable templates, create your own notification rules, and have Ad hoc emails sent from Jira.

Feel free to reach out!

[Kris Dewachter]

Hi @Muhammad Ali Khan ,

I would create an automation rule that is triggered on issue creation.

In this automation rule, you can use smart values to remove part of the text.

See this documentation : https://support.atlassian.com/cloud-automation/docs/jira-smart-values-text-fields/

In your case, you would probably use the substringBefore(String separator) command to select only the text before the "(" character.

Best regards,

Kris