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How to remove the default comment on every new ticket created?

K Pranav Rao
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August 10, 2022

Hi,

We are facing issue as whenever a ticket is newly created in the Jira Service Management, there is a default comment added on the ticket "This issue was reported from the portal while the user was not signed into an account".

We want to remove the said comment.

Please suggest

Thanks

1 answer

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Mayur Jadhav
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August 10, 2022

Hello @K Pranav Rao ,

Hope you are doing well!!

Could you please check if any post function is added to create issue transition on a particular issue type in the project?

Also, check if any Global Automation or any project-specific automation has been configured which is adding the comment.

 

 

Regards,
Mayur

K Pranav Rao
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August 18, 2022

Hi @Mayur Jadhav ,

Thank you for the response. I have checked there are no project-specific or Global automations written for it.

Also, this is occurring for every ticket in general not to any specific ticket types.

Steven Mustari
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November 4, 2022

Hello @K Pranav Rao - did you ever find the answer to this?

JoelC Garner
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March 27, 2023

Hello @K Pranav Rao

I'm also experiencing this. Was there a resolution?

Thank you!

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