The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
By going in project settings, I am not able to delete Request Types.
I want to get rid of "Service Request","Incidents" and "Problems", and only want to keep "Change" for this project.
Hello @Jyoti Aneja,
Thank you for reaching out to Atlassian Community!
The Service Requests, Incidents, Problems, and Changes are the four main categories of an ITSM project and they can’t be deleted.
The categories are only visible for admins and agents on the project, it won’t be visible for customers in the portal.
The Request types can be deleted on Project settings > Request types and on each of the four categories you can delete it.
For more details about the categories, please, check the documentation below:
If you have any other questions regarding this matter, please, let us know.
Kind regards,
Angélica
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hi @Jyoti Aneja,
Currently, it's not possible to remove it. These are part of the ITSM templates and also part of ITSM best practices.
There is a feature request suggesting the implementation of this ability:
- Remove default queues in ITSM project
Please, click on vote and also watch the ticket above to receive updates.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hi!
Saw your question but no response giving you the answer here.
If you don't want to use those categories and their related functionality.
Then you can hide/remove them by turning of the functionality under "project settings" and then go to "Features".
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
Connect with like-minded Atlassian users at free events near you!
Find an eventConnect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.
Host an eventYou're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.