How to remove some Request Types in a project side bar

[Jyoti Aneja]

By going in project settings, I am not able to delete Request Types.
I want to get rid of "Service Request","Incidents" and "Problems", and only want to keep "Change" for this project.

[Angélica Luz · Accepted solution]

Hello @Jyoti Aneja,

Thank you for reaching out to Atlassian Community!

The Service Requests, Incidents, Problems, and Changes are the four main categories of an ITSM project and they can’t be deleted. 

The categories are only visible for admins and agents on the project, it won’t be visible for customers in the portal. 

The Request types can be deleted on Project settings > Request types and on each of the four categories you can delete it. 

For more details about the categories, please, check the documentation below:

• What are ITSM categories?
• How categories work in IT service management projects
• What are request types in ITSM?

If you have any other questions regarding this matter, please, let us know.

Kind regards,
Angélica

[Jyoti Aneja]

Thanks Angelica,
So i can't hide these options on the left dashboard then?

[Angélica Luz]

Hi @Jyoti Aneja,

Currently, it's not possible to remove it. These are part of the ITSM templates and also part of ITSM best practices.

There is a feature request suggesting the implementation of this ability:

- Remove default queues in ITSM project 

Please, click on vote and also watch the ticket above to receive updates.

[Jyoti Aneja]

Thanks @Angélica Luz