How to remove invited users from Jira service management?

[Syed Gillani]

I invited some external users to our Jira service management project however they haven't accepted the invite. How can I remove those users from Jira? 

I can see them under "Customers" however they aren't visible under user management since the invite wasn't accepted. 

[Rita Garrett]

In our instance of Jira Service Management, we had to go into project settings, click on people, look for the person that was invite and go to action to remove. 

[Dimitris Sylligardakis]

Hi Syed,

You can try the following:

Removing directly from the Jira Service Management Customer List:

1. In your Jira Service Management project, go to the "Customers" section.
2. Locate the user you want to remove in the list.
3. Click on the ellipsis (...) next to their name.
4. Select "Delete" from the dropdown menu.

OR

Through User Management (Jira Admin):

1. A Jira administrator will need to log in and go to the "User Management" section in Jira settings.
2. Under User Management, there should be a section specifically for "Jira Service Management."
3. Find the invited user and delete them from this list.
   
   

Hope this helps solve the issue

[Syed Gillani]

Hi @Dimitris Sylligardakis 
Thanks for the reply. 

Unfortunately both suggestions doesn't work for me (as an org admin). 

In suggestion 1, I don't see ellipsis (...) next to the invited users

In Suggestion 2, I don't see the invited users (who haven't accepted the invites) under  "Jira Service Management.".

Could it be because I'm currently on a free trial? 

[Christine Lee]

I have the same issue. There is no apparent way to remove an invited, external customer. It's stuck in limbo and impossible to clean up.

[Syed Gillani]

I think I found a place where you could remove invited users 

Products -> Products access -> SITES AND PRODUCTS -> JIRA SERVICE MANAGEMENT_Portal Customers

[Marc Jason Mutuc]

You should be an Site Admin to do this. You go to admin.atlassian.com go to User, search for the account you want to remove, select it, then click on the 3 dots . . . and remove.