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How to remove invited users from Jira service management?

Syed Gillani May 13, 2024

I invited some external users to our Jira service management project however they haven't accepted the invite. How can I remove those users from Jira? 

I can see them under "Customers" however they aren't visible under user management since the invite wasn't accepted. 

1 answer

1 vote
Dimitris Sylligardakis May 13, 2024

Hi Syed,

You can try the following:

Removing directly from the Jira Service Management Customer List:

  1. In your Jira Service Management project, go to the "Customers" section.
  2. Locate the user you want to remove in the list.
  3. Click on the ellipsis (...) next to their name.
  4. Select "Delete" from the dropdown menu.


Through User Management (Jira Admin):

  1. A Jira administrator will need to log in and go to the "User Management" section in Jira settings.
  2. Under User Management, there should be a section specifically for "Jira Service Management."
  3. Find the invited user and delete them from this list.

Hope this helps solve the issue

Syed Gillani May 15, 2024

Hi @Dimitris Sylligardakis 
Thanks for the reply. 

Unfortunately both suggestions doesn't work for me (as an org admin). 

In suggestion 1, I don't see ellipsis (...) next to the invited users

In Suggestion 2, I don't see the invited users (who haven't accepted the invites) under  "Jira Service Management.".

Could it be because I'm currently on a free trial? 


Christine Lee May 20, 2024

I have the same issue. There is no apparent way to remove an invited, external customer. It's stuck in limbo and impossible to clean up.

Like Syed Gillani likes this

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