Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

How to remove demo-customers

Hi everybody

There are demo-customers in my project that I somehow can not remove. Even when creating a new project, I can not get rid of them. The customer I created, I can delete.

Example-customer: Alana Hansen(hansen@atlassian-demo.invalid)

Would be great if you could help me!

3 answers

1 vote

Hello @AdaptIT,

Welcome to the Atlassian Community!

The demo customers are accounts created with the Demo project for testing purposes and the project can be deleted after testing.

Customer accounts must be deleted directly in the User management menu.

Please, go to the Cog icon > User management > Jira Service Management and delete the account. 

Screen Shot 2020-07-01 at 17.45.28.png 

Please, take your time to test and let us know how it goes.

Kind regards,

Hi Angélica

Thanks for your feedback. I tried creating a new project but unfortunately the Demo-customers are there as well. The deletion of self-created customers is working.

Kind regards,

Hi Michael,

Thank you for the details.

Have you deleted the Demo Project and then deleted the Demo Customer from the User management > Jira Service Management?

Kind regards,

Hi Angélica,

I deleted the Demo Project and now it seems I have no option to delete the demo users. Would you please advice how can I delete these users?

Thank you in advance!

Best regards,


Like Emilio Camusso likes this

Hello Angélica,

thanks but somehow I did not find a button what you had and the link is not working.

I just found the solution: go to --> Products --> left sidebar under Sites and products click on your site --> when the page loaded again on the left sidebar under the Jira SM click Portal customers. And here I could delete them. I do not know how they struck but it might help @Alessandro Trinca Arnould 

Kind regards,


Gábor's solution worked for me.  Angelica's repeated "gear icon" instructions did not.  JSM configuration screens and menus are an ungodly tangled mess.

0 votes

Hello @Gábor Kollár and @Alessandro Trinca Arnould,

Thank you for reaching out to the Community!

In order to delete customer accounts, it’s necessary to be a site administrator.

If you have this permission, you need to go to Cog icon > User management.

Click on Jira Service Management on the left side and then search for the customer you need to delete and delete the account.

 Screen Shot 2021-12-27 at 10.39.38.png

Screen Shot 2020-07-01 at 17.45.28.png

If you are a site administrator and can’t find the list of customers, it might be due to the new organization view. With this said, replace the org id on the URL below to access the customer list:<OrgId>/jira-service-desk/portal-only-customers

Kind regards,

I've been looking for this for hours, thank you for the solution!

Like Angélica Luz likes this

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Improving the Create Issue Experience in Jira Service Management Cloud

Hello everyone!  We are very excited to announce some much needed changes to the issue create experience in JSM (the blue "create" button) at the top of the screen.  We have just starte...

305 views 15 11
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you