How to remove a user from the Assignee, after its deleted.

[Anthony Wilson]

Hello I am new to Jira (Service Management).  Hopefully the below describes my issue correctly.

I have deleted a user’s from JSM, but it still shows up on the assignee pulldown list??  How do I remove the deleted user from the list.

On the same vain, how do you hide system users, from the assignee pulldown list too?

[Nic Brough -Adaptavist-]

The user will remain displayed until you re-assign the issue to someone else.

The list of people in the assignee list is determined by the permission scheme for the project - there is a permission for "assignable user" that people have to match the rule for to appear in the list.

[Anthony Wilson]

Thanks for your advice.  Unfortunately re-assign the issue to someone else won’t work.  As there isn’t any issues assigned to the agent. 🫢

[Nic Brough -Adaptavist-]

If you don't want to reassign it, then just leave it.  It's not doing you any harm, there's no need to blank it out.

[Anthony Wilson]

Its not that I don't want to reassign, rather there are no issues to be assigned.  Sorry that wasn't clearer in my previous.

[Nic Brough -Adaptavist-]

Ah, ok, but that begs the question of why you asked, if there's nothing to be done!

[Anthony Wilson]

So when you remove (delete) an agent from Jira, it continues to show up in ‘Assignee’ pulldown (forms – Request for change), therefore producing a false positive choice. Does that help make things clearer?

[Nic Brough -Adaptavist-]

Not clearer, but it really does help the context for the explanation.

Take the simple case:

• You asked me to use your Jira, so I got an account
• Someone assigned me an issue
• I didn't get it done before Ieft
• You, as a good admin, did a bit of housekeeping, and found an issue that I was assigned to that still needed attention

So, you open up the issue and click on assignee.  Whilst I have left, I am still listed because I am the current assignee, and you might not want to change that at this time. 

I won't be listed as a (potential)  assignee on other issues where I'm not already the assignee, because I'm gone.

[Anthony Wilson]

Thank you for your guidance, greatly appreciated.  Your synopsis is largely correct, albeit the agent has never been assigned an issue/request.  It was created and deleted in error.  The deleted assignee pulldown continues to show the deleted agent. 

I noticed it shows up in grey like system assignee (automation-bot@atlassian-demo.invalid. Now I am thinking off it, perhaps Jira keeps deleted agents from an audit perspective?  The reason I see the deleted agent in assignee pulldown is because I’m admin; uses wouldn’t see it.

Anyways, thank you for your patience.