How to remove Zoom and Teams fields ?

[Stefaan Boes]

Is there a way to remove these Zoom and Teams fields in the details pane ? We are not using Zoom nor Teams.  Thanks for your input.

[Stefaan Boes]

You can remove the fields by selecting the cog icon at the bottom right inside an incident or service request.  This also allows you to change the order of some fields.

[Kris Dewachter]

Hi @Stefaan Boes ,

Can you check if you have 'Zoom' enabled in your project settings ?

You need to be the project admin to enable or disable Zoom for a project.

1. From the navigation on the left, select Project settings > Incident management.
2. Under Communication preferences, switch on or off the Zoom option.

If disabled, can you check if you can remove the fields from your issue view.

1. Go to your project settings

2. Navigate to request Types

3. Select the request type for which these fields are displayed

4. Check if the views are included in the 'issue view' tab, and remove them if so.

Best regards,

Kris

[Stefaan Boes]

Thanks for your help Kris.

There is no disable option for me.

The fields zoom, microsoft teams, ... are just not there in the available nor visible fields...

[Kris Dewachter]

Hi @Stefaan Boes ,

I think this ticket might be related to your issue

https://jira.atlassian.com/browse/JRACLOUD-75009

"Teams" and "Zoom" is mentioned in the issue comments.

Best regards,

Kris

[Stefaan Boes]

Thanks. I upvoted the request.