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How to remove Zoom and Teams fields ?

Stefaan Boes
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October 11, 2023

Is there a way to remove these Zoom and Teams fields in the details pane ? We are not using Zoom nor Teams.  Thanks for your input.

zoomteams.png

3 answers

0 votes
Soporte Inlogiq January 9, 2024

Hi, we faced a simiral problem, although out instance is is not connected to Zoom the Zoom fiedl has appeared on the issue screen yes it can be removed but why did it appear?

Thanks in advance

0 votes
Stefaan Boes
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October 15, 2023

You can remove the fields by selecting the cog icon at the bottom right inside an incident or service request.  This also allows you to change the order of some fields.

0 votes
Kris Dewachter
Community Leader
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October 12, 2023

Hi @Stefaan Boes ,

Can you check if you have 'Zoom' enabled in your project settings ?

You need to be the project admin to enable or disable Zoom for a project.

  1. From the navigation on the left, select Project settings > Incident management.
  2. Under Communication preferences, switch on or off the Zoom option.

 

If disabled, can you check if you can remove the fields from your issue view.

1. Go to your project settings

2. Navigate to request Types

3. Select the request type for which these fields are displayed

4. Check if the views are included in the 'issue view' tab, and remove them if so.

 

Best regards,

Kris

Stefaan Boes
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October 12, 2023

Thanks for your help Kris.

There is no disable option for me.notconnected.png

The fields zoom, microsoft teams, ... are just not there in the available nor visible fields...

Kris Dewachter
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 12, 2023

Hi @Stefaan Boes ,

I think this ticket might be related to your issue

https://jira.atlassian.com/browse/JRACLOUD-75009

"Teams" and "Zoom" is mentioned in the issue comments.

Best regards,

Kris

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Stefaan Boes
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October 12, 2023

Thanks. I upvoted the request.

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