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How to refer an attachement in comment

When working on a ticket I need to refer to an attchment multiple times in various comments. But I am not able to do so and I have to upload the file again and again and it keeps piling the ticket attachements.

In the old view there was a nice and clean way to refer to the existing attachments.
I would like that in the new view too.

1 answer

0 votes
Brant Schroeder Community Leader Oct 19, 2022

@yogeshwartrehan in the new editor you have to hover over the image in the attachments section and then click the eye to add it to the comments.  I find this quicker then before but that is just my opinion.  This way you do not have to keep adding it.  

Screenshot 2022-10-19 172733.png

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