How to receive the approval mail for approver

[백재현/DevOps]

I want to make a approval workflow.

So I followed this step

https://support.atlassian.com/jira-service-management-cloud/docs/add-an-approval-to-a-workflow/

Now, I've successfully built this workflow and the approver can approve the request.

But I want to make the approval get both email and jira notification.

When the request is created with the approval, I think the approval should recognize the approval with email and jira notification

But Both Jira notification and Email didn't come to the approver so the approver never know s/he should approve the request.

When I see the 'Customer notifications' setting on the service desk project,

'Approval required' option has been already enabled.

Please let me know how to fix it

[Marc - Devoteam · Accepted solution]

Hi @백재현/DevOps 

Can you show the setup of your workflow related to the issue type, that is used in the request type where approval is needed.

Is the user set as the approver know as a customer on the project and is this user set as the approver on the issue.

Is the issue in the status of the workflow the approval is required on?

[백재현/DevOps]

yes. I made an workflow like below

(Init)  -> Waiting for approval -> To Do -> in progress -> done

and add 'Include approval step' at 'Waiting for approval'.

So If requestor makes the request, approval can click the approval button. but the approval never see any notification

[백재현/DevOps]

Oh, sorry, the mail was filtered to my another mail box so I couldn't find a mail.

But I still want to see the notification on the Jira Notification (Bell Icon)

How do I make it?

[Marc - Devoteam]

Hi @백재현/DevOps 

Notification on Bell Icon is only when a user gets mentioned on an issue and that is only for licensed users

[백재현/DevOps]

Thanks. I've solved it by adding automation that replies a comment with a mention of the approver.