How to re open the form

[Lynadel]

Is it possible for the form to be submitted already and when you transition to another status, the form will reopen in the customer helpdesk?

[Ste Wright]

Hi @Lynadel 

You want to reopen a closed form automatically?

You might be able to do this using Automation; check out a potential solution in this answer: https://community.atlassian.com/t5/Jira-Software-questions/Re-Jira-Forms-How-to-reopen-a-form-submitted-automatically/qaq-p/2134262/comment-id/641751#M641751

There is also a feature request to make this a native option; check out JSDCLOUD-10713 

Ste

[Lynadel]

Hello @Ste Wright 

I have read that already, and I'm not using API in service management.

[Ste Wright]

Hi @Lynadel 

That's the native option for it to be done automatically.

You can also do it manually - see this help page: https://support.atlassian.com/jira-service-management-cloud/docs/reopen-delete-or-download-a-form-from-an-issue/

Ste