How to put ticket status's in order

[Dean Losurdo]

Currently I have built a workflow that I am having trouble with getting the status's to display in a order that I want. 

As each status has been setup with the permissions "Allow all statuses to transition to this one" I have not included any transitions between status's. Due to this though it has caused each status in the ticket view to appear in alphabet order and when trying to use the opsbar-sequence property key and setting a value it does not resolve the issue (I have also discovered that can only be used for transitions not status's)

I have attached a screenshot below of what our current workflow is as well

[Rilwan Ahmed]

Hi @Dean Losurdo ,

You should add the opsbar-sequence property to the transition. It works.

In my example: I have added opsbar-sequence = 5 for All --> Awaiting Implementation. All other transitions are added with values 10, 20, 30 etc. 

You can see the attached ticket screen. Awaiting Implementation is displayed on top of the list.

[Dean Losurdo]

Hey Rilwan,

Thank you so much for that! I was adding it to the status and didn't realise that the all section was a transition as well 

[Joseph Chung Yin]

@Dean Losurdo -

I agreed with @Rilwan Ahmed stated, you will need to add "Properties" attribute using the opsbar-sequence against all transitions to control the display ordering of statuses within the WF.

Once you completed the setup, don't forget to publish the changes in make them into effect for your project.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Joseph Chung Yin]

@Dean Losurdo -

The properties setup is for the transitions only and not against the status.

Best, Joseph