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How to pull Comment Attachments with the Rest API?

Hi, we are building an integration process between our Jira Service Desk instance and another support platform.... We've managed to build automation rules that trigger some events and using the Rest API we pulled the necessary information to push it into the other platform. 

Unfortunately with the comments, although I'm detecting that the body it's composed of text, images and/or files, I'm not being able to actually pull the content of the file because the ID given in the comment section doesn't match the attachment's ID and I can't find a way to match them.


Here is the comment response, indicating that the body of has multiple parts: 


But the ID of the attachment is numeric, therefore if I search for the given ID or the occurence Key I can't find a matching file..


Here is the attachment response:

Attachment.pngHas anybody approached this scenario?

Thanks in advance for any help you can provide, 

1 answer

Hello @sergio_figueroa_escala24x7_com 

Can you clarify what you mean by 'pull the attachment'? The REST API can only provide metadata about the attachment, such as its size, location, ID, URL etc.

As per the documentation, the REST API cannot provide the actual data content of the attachment. IE, you can't extract the JPG picture's image via the REST API.

Hi @David Bakkers, actually you do if you interact with the "Attachment" endpoint (https://{domain}{id}), but you need the actual numeric ID that you can find if you call the ".../issue/{key}" endpoint.

My problem is that although the comment indicates that has a media part (the file per se) it doesn't indicates the id of the file, rather than a GUID that I haven't been able to match with the ID therefore being unable to determine which attachment is part of the comment.

Thanks anyway for replying, I'll keep searching!!!

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