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How to prevent Opsgenie from creating an alert once a JSM Incident has been assigned

jeffrey.wee November 9, 2021

Is there a way to prevent Opsgenie from creating an alert once I have set an assignee on the Incident ticket I have in my JSM? 

I don't want to have my lower severity incident tickets in JSM to have an alerts in Opsgenie.  

2 answers

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2 votes
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jeffrey.wee November 9, 2021

Found the settings under the Incident Management. 

Gretchen Wilds February 25, 2022

When I disabled it. I tested and it still alerts

Andrew Culver
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March 19, 2024

What was the setting? Were you able to disable responder alerts when an issue is assigned but keep other responder alerts enabled?

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Martin Boehme
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February 14, 2023

But I want to have Responder Alerts enabled. I just want to add those manually (or using Automation) and I don't need Assignees to be alerted.

I mean, sometimes they assign themselves. In that case, they don't need so receive dedicated alerts because they already know their own issue.

Jake Good February 7, 2024

Martin, were you ever able to find a solution for this problem?

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