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How to open the Slack thread from which the issue was created in Jira?

Vitali Ivasenka June 29, 2021

We are using Jira-Slack integration via Halp app. Issues are created automatically from Slack messages in the channel. 

Is there a way to open/view the link in Jira to the original Slack thread that created the issue?

Slack threads contain the links to the created Jira issues, but in a Jira issue I can't find a link to a Slack thread.

3 answers

1 accepted

1 vote
Answer accepted
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 1, 2021

Hi Vitali,

I understand that you are wanting to be able be in Jira and be able to then click a link that takes you back to the slack conversation that this issue was created from in Halp.  There is a way to do this. 

First, you will need to create a custom field in Jira to hold this value.  I suggest that you call the field something such as "Link to Slack thread" or alike.

Next you will need to also configure a custom field in Halp.  Steps to do this are in https://plz.halp.com/article/0k6nt3fn9w-custom-fields

From that page it mentions Computed custom fields:

Computed - These are a special field type that Halp currently auto-generates, so you won't see this as an option when you create a custom field. Currently the two computed fields are: "Link to Triage Channel Thread" which creates a link back to the synced Slack thread that Agents can interact with End-users through, ...

This field type can be helpful for users with Jira or Zendesk integrations to sync that information to another platform. You'll want to make sure to map the fields on your integrations page. Find more information on that for Jira

Using this feature within Halp, you can sync this link to that custom field on the Jira issue.  That way from Jira, you can link directly back to that Slack thread.

Try that and let me know if that helps.

Andy

Vitali Ivasenka July 1, 2021

Thanks a lot, Andy, this is really helpful, we will try.

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3 votes
Jensen Fleming
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 18, 2022

Hi! Update here as we have made this process more streamlined. 

You can connect 5 pre-calculated Jira fields w/ Halp. In order for them to sync, you just need to create custom text fields with the exact text provided below and add them to your "create screen" in Jira.

triageChannelLink
requesterChannelLink
ticketCreationMethod
createdAtComputed
originalMessageTime

 

If you added these fields after adding them to Halp, you just need to re-sync your Jira project's for the fields to appear.

Gian Luca D'Intino-Conte May 18, 2022

Thanks!

Just what I was looking for!

Like Jensen Fleming likes this
0 votes
cestep February 8, 2024

How does this work now that Halp is integrated with Jira in Service Management? How would I set this up?

Oliver Smith
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
April 12, 2024

I would also love to know this.

I went from one organization that had HALP as a legacy to a new one setting up JSM for the first time, and not having this feature is terrible.

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