Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to open the Slack thread from which the issue was created in Jira?

We are using Jira-Slack integration via Halp app. Issues are created automatically from Slack messages in the channel. 

Is there a way to open/view the link in Jira to the original Slack thread that created the issue?

Slack threads contain the links to the created Jira issues, but in a Jira issue I can't find a link to a Slack thread.

1 answer

1 accepted

0 votes
Answer accepted
Andy Heinzer Atlassian Team Jul 01, 2021

Hi Vitali,

I understand that you are wanting to be able be in Jira and be able to then click a link that takes you back to the slack conversation that this issue was created from in Halp.  There is a way to do this. 

First, you will need to create a custom field in Jira to hold this value.  I suggest that you call the field something such as "Link to Slack thread" or alike.

Next you will need to also configure a custom field in Halp.  Steps to do this are in https://plz.halp.com/article/0k6nt3fn9w-custom-fields

From that page it mentions Computed custom fields:

Computed - These are a special field type that Halp currently auto-generates, so you won't see this as an option when you create a custom field. Currently the two computed fields are: "Link to Triage Channel Thread" which creates a link back to the synced Slack thread that Agents can interact with End-users through, ...

This field type can be helpful for users with Jira or Zendesk integrations to sync that information to another platform. You'll want to make sure to map the fields on your integrations page. Find more information on that for Jira

Using this feature within Halp, you can sync this link to that custom field on the Jira issue.  That way from Jira, you can link directly back to that Slack thread.

Try that and let me know if that helps.

Andy

Thanks a lot, Andy, this is really helpful, we will try.

Like Andy Heinzer likes this

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Atlympic Event: Jira Service Managemnt

Hello Community!  Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...

123 views 0 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you